We recommend collecting emails directly from the email server as opposed to collecting them from a phone or computer. Users tend to retain more emails on the email server than on a phone or computer. For example, on a phone, the user may set all emails to delete automatically after 30 days.
Where is remote collection available?
We forensically collect from electronic devices anywhere that UPS or FedEx ships. To date, we’ve shipped our remote collection unit to over 30 states.
Do we need a separate Black Box for every device?
No! Each Black Box can typically handle up to 20 devices. For large forensic collections or multi-location businesses, we may ship additional Black Boxes as needed.
Do I need to pull in our IT department to facilitate the collection?
As long as you can physically plug in the device, you don’t need any special expertise. It’s so easy, kids can do it! See this video.
Does it matter if our devices are in a language other English, such as Spanish or Vietnamese?
We are able to download all electronically stored information from your device, regardless of the language used. We also have customer service available in Spanish.