Here, you’ll find some of the most common Remote Collection frequently asked questions we receive about our law firm and our services. To read more about a particular service area, see the additional FAQ menu to the right.
Remote Collection FAQs
Yes, we apply deeper forensics when someone needs to recover deleted data, whether it was done intentionally or inadvertently.
We forensically collect smartphone, tablet, and computer evidence wherever FedEx and UPS deliver by sending you our remote collection unit, Black Box. Once the unit arrives at your doorstep, you just give us a call. At that time, we will give you the combination to unlock the black box. Next, you will plug in the power, and your phone or computer. Then, we do the rest.
We are able to download all electronically stored information from your device, regardless of the language used. We also have customer service available in Spanish.
No! Each Black Box can typically handle up to 20 devices. For large forensic collections or multi-location businesses, we may ship additional Black Boxes as needed.
We forensically collect from electronic devices anywhere that UPS or FedEx ships. To date, we’ve shipped our remote collection unit to over 30 states.
We recommend collecting emails directly from the email server as opposed to collecting them from a phone or computer. Users tend to retain more emails on the email server than on a phone or computer. For example, on a phone, the user may set all emails to delete automatically after 30 days.