Here, you’ll find some of the most common Remote Collection frequently asked questions we receive about our law firm and our services. To read more about a particular service area, see the additional FAQ menu to the right.
Can you recover deleted data?
Yes, we apply deeper forensics when someone needs to recover deleted data, whether it was done intentionally or inadvertently.
Does it matter if our devices are in a language other English, such as Spanish or Vietnamese?
We are able to download all electronically stored information from your device, regardless of the language it is in. We also have customer service available in Spanish.
Do I need to pull in our IT department to facilitate the collection?
As long as you can physically plug in the device, you don’t need any special expertise. It’s so easy, kids can do it! See this video.
Do we need a separate Black Box for every device?
No! Each Black Box can typically handle up to 20 devices. For large forensic collections or multi-location businesses, we may ship additional Black Boxes as needed.
Where is remote collection available?
We forensically collect from electronic devices anywhere that UPS or FedEx ship. To date, we’ve shipped our remote collection unit to over 30 states.
How does remote collection work?
We forensically collect smartphone, tablet, and computer evidence wherever FedEx and UPS deliver by sending you our remote collection unit, Black Box. Once the unit arrives at your doorstep, you just give us a call give us a call. At that time, we will give you the combination to unlock the black box. Next, you will plug in the power, and your phone or computer. Then, we do the rest.