General FAQs

Here, you’ll find some of the most common general frequently asked questions we receive about our law firm and our services. To read more about a particular service area, see the Frequently Asked Question.

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General FAQs

We work with law firms throughout the United States. We send our “Remote Collection Unit” by Federal Express or UPS wherever the device is needed to collect smartphone and computer evidence. We then extract the evidence and send our clients “PDF Evidence Reports” with the evidence they need.

Typically, the best source of email evidence is the email server. While emails may be found in multiple locations such as on a phone, tablet, or computer, those locations tend to hold fewer emails than the server. For example, many phone users have their emails synced for only 30 days, and maybe only six months on their computer. Whereas the email server may have three years or more worth of email. Therefore, frequently the email server is the preferred source of evidence.

An ESI agreement, also known as a discovery protocol, is an agreement between two or more parties in a lawsuit. Specifically, it deals with the processes, procedures, and timeline for how to exchange electronically stored information (ESI). Ideally, the best time to enter an ESI agreement or discovery protocol is at the outset of litigation while complying with Rule 26(f) meet and confer requirements. Commonly, the agreements will cover which devices or accounts, relevant date range, search terms, and data types subject to forensic collection.

Modern forensic software allows us to take a ‘bit-by-bit’ copy of the hard drive on your computer. As a result, the copy of the hard drive is identical to the original hard drive.

Assisting a lawyer with the destruction of clients data after a final order or decree is entered in the case is resolved.

We assist lawyers with the destruction of their client’s data, but only after a final order or decree is entered in the case, confirming it has been resolved.

The method is very straightforward. We pick up the laptop in question and complete a detailed forensic collection procedure before returning the laptop to you.
We also have the technology on hand to carry out remote collections. This involves sending you a CD and hard drive and walking you through the collection procedure over the phone, after which you ship the hard drive back to us.

5:00 AM – 6:00 PM PST

Mobile and computer forensics cost is flat-fee based per device. For example, a phone starts at $875, Computer $1,275, and Email Account $875. You can see all our flat-fees here. The flat-fee services are all-inclusive. Therefore, we don’t charge for phone calls, emails, meetings, or hard drives to store the data.

Receive our Remote Collection Unit at your doorstep in 1-2 days. After you receive the Unit, we begin the collection. Typically, you’ll have your evidence report within 5 days, but expedited services are available. As an added bonus, you do not give up possession of your phone, tablet, or computer. Often the collections are done while you sleep.

Our most common FAQ within any litigation, is what is the best way to review evidence after collection and preservation. We offer two legal review platforms. Once the data is extracted from the phone, we create either a Desktop Evidence Report or provide our In-House Document Review Software.

The Desktop Evidence Report categorizes the information by type of data. In other words, text messages, contacts, documents, photos, videos, and voicemail are all organized by group. Alternatively, we can provide an Evidence Search Report that categorizes all the evidence by search term (e.g. confidential, an employee’s name, event, or other search term). No matter what the data type, you can view it all organized by the search term.

As an expert witness, we only work with one party in the litigation, because of conflict of interest rules. However, if both sides agree, we can work as a Neutral Third-Party Expert. We help the parties establish a protocol, and then we collect the evidence for both sides, cull out any attorney-client privileged communications, and exchange the data between the parties. The parties negotiate who pays our fees, and is often 50/50.

See the menu to the right for answers to more frequently asked questions you may have to make your litigation preparation smoother.

All types of data: text messages, emails, Word documents, Excel spreadsheets, databases, photos, videos, voicemails, and much more. We collect all evidence using forensic images to ensure a defensible collection and preserve the evidence. We suggest to our clients that two forensic copies be made: one to store for safekeeping, and the other to use for review.

We can analyze multiple phones, computers and other data for class action cases. We are licensed and experienced trial attorneys, and have a deep technical background (authored books on computer programming and database), so we can help you find the evidence you need. This allows us to be a valuable asset in your class action case, as well as ensuring that you get the results you need. We can even search through hidden data and deleted files. Please contact us today for more information.

Windows and Mac computers of all types (servers, desktops, and laptops).

The law firm hires us as electronic discovery attorneys or expert witnesses. We work with lawyers to help them gather the evidence they need to support the case. We help them paint a picture of the full events as well as shed some light on some grey areas that might be present in the case. We use or vast legal and technology experience to provide law firms an advantage in the litigation.